Member Service Officer – Tipperary Credit Union

About Us

Tipperary Credit Union is a not for profit, community-based credit union, dedicated to serving its 30,000 members with integrity and purpose, since its inception since 1967. With an asset size in excess of €180 million, the credit union has seen significant growth in recent years across its 5-branch network located throughout Co. Limerick and Tipperary.

Job Purpose

Due to our continued growth, we are seeking applications for Member Service Officer positions across our branch network. Opportunities are available on both a full-time and part-time basis, each offered on a two-year fixed-term contract. The roles are based in our Tipperary branch, with flexibility required to work across and travel throughout the branch network as needed. Candidates should also be available to participate in Saturday rostering.

Main Responsibilities

These positions are suitable for both entry-level candidates and individuals with previous experience in financial services, customer service, retail banking, or credit unions. Applicants should be motivated to learn, develop cross-functional skills, and be committed to delivering high standards of member service. Successful candidates will also be supported in undertaking professional training to become qualified financial advisors.

Competencies Required:

• Member focused with a proven track record delivering exemplary member service, maintain accurate, concise records in line with relevant data policies/procedures aligned to regulatory and legislative requirements.
• Ideally one years’ experience within a financial regulated, customer facing environment.
• Excellent verbal, numerical and written skills, ability to update member data in line with Anti Money Laundering Legislation.
• Communicate effectively and sensitively when responding to members face to face, on the phone and through email.
• Detail oriented and well organized, able to work on own initiative.
• Proficient in Microsoft Word, Excel, and Outlook applications, along with good keyboard skills.
• A problem solver, with the ability to handle escalations effectively.
• Flexible and adaptable to learn and work on different tasks, in different situations.
• Approachable and friendly, with good teamwork and collaboration.
• Promote a culture that reflects the Credit Union’s values and encourages good performance and excellent member services.
• Full clean driving licence and access to a vehicle are desirable as travel between branches may be required.

Qualifications

• In line with Minimum Competency Regulations, candidates should hold a QFA or CUA qualification or be willing to commence studies toward obtaining these upon starting the role.

Interested applicants should forward an up-to-date CV and cover letter, detailing their preference for full or part-time hours, on or before close of business on Thursday, 8th October 2026.

Tipperary Credit Union Limited is proud to support an inclusive and diverse workforce

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